How to use PRO features with Family Sharing?

Overview

The purchase of the PRO Version allows you and your family members to use all PRO Features on supported devices.

If Family Sharing is set up correctly, installing Controller on a family device is all that's needed to start using it.

The App Settings section “Pro Version” displays information about the purchase. If you subscribed to the yearly subscription, you can view the details and manage it there.

Limitations

Currently, all Controller-specific metadata is synced between the devices of one Apple ID via iCloud. As your family members each have their own Apple ID with their own iCloud data, they will have their own metadata for a shared HomeKit Home.

Consequently, the following data of Controller features is not shared:

• Backups
• Workflows
• Notifications
• Icons & Home Image
• Room order
• Watch Screens

We are currently working on a solution that will enable family members to share this data with each other.

Troubleshooting

You have purchased the PRO Version, but your family members do not have access to it automatically?

First, try using the "Restore Purchases" action within the paywall or app settings. This will re-sync all receipts with the Apple App Store. If a login prompt is shown, use the Apple ID of that specific device (not the one the original purchase was made from).

If you are having trouble finding the shared content of your family members, take a look at Apple's support article for more information.

If you can't find your family's shared content

Check your settings, and ask your family members to check their settings. If you still can't find the app or other content, learn what to do.

support.apple.com

Have you tried all the steps outlined in Apple's article, but still can't unlock the purchase?

Some users are still experiencing issues after following the steps to check their Family Sharing Settings. It appears to be an issue on Apple's side, not creating the purchase receipts for family members.

To fix this issue, please try the following steps:

• Open Family Sharing Settings on the device with the Apple ID used to make the in-app purchase.
• Disable Purchase Sharing.
• Wait a few minutes.
• Re-enable Purchase Sharing.
• Restart the device of the family member.
• Open our App and check the Pro Version section in the App Settings.
• Use the Restore Purchases action if needed.

If none of the above steps were successful, please contact Apple Support.